What You Can Expect From Us

1. You will receive considerate care and respect for your personal values. This includes pain management, prompt emergency attention and, where possible, privacy in treatment. Interpreters for the deaf and for those who speak another language are available.
2. Information about you will be kept confidential. You may see your record, get a copy, or have a copy given to someone else.
3. You will be informed about your condition and care. This includes information about risks and benefits for treatment, and alternative forms of treatment. It also includes knowing who your caregivers are and what their relationship to C. A. Dean is. You will be advised how to care for yourself after you leave our care.
4. Your treatment is a decision between you and your doctor. You may refuse treatment. You may name another person to make decisions for you and you may give your doctor decisions about future care in case you become unable to decide for yourself. Whether you participate in medical research or education during your care is up to you.
5. C. A. Dean will assist you with concerns you have about your care. You may transfer to another hospital if you prefer.
6. You may have an itemized bill. We will tell you about available financial help and free care if you desire.

What We Need From You

1. Tell us about your present and past health conditions. Ask questions if you do not understand anything or want to know more. This way you and your doctor can make better choices.
2. Follow the instructions your caregivers give you. Ask questions if you do not understand. Tell us if you will have problems in carrying out your treatment. Understand the results of not following your doctor's recommendations.
3. If you have a living will, healthcare power of attorney, or other written instructions, give us a copy.
4. Be considerate of other patients and staff, and follow rules about noise, smoking, and visitors. Ask your visitors to do the same.
5. You are responsible for giving us insurance information and for paying your bills, if you are able.
6. Tell your doctor or nurse how we can serve you better.